Yes. We offer a 14-day return policy from the date you receive your order. If you'd like to return an item, simply email us at info@elnoralondon.co.uk within 14 days to arrange your return.

To be eligible for a refund, items must be unworn, unused, and returned in their original packaging, including any tags, pouches, or boxes. Returns received outside the 14-day period or items showing signs of wear, damage, or alteration may not be accepted. For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged unless they are faulty or you have received the wrong item. Personalised or customised products are made especially for you and therefore cannot be returned, exchanged, cancelled, or refunded unless they are faulty.